State Government releases action plan to reform Queensland Rail

The State Government last week released its action plan to fix the trains and reform Queensland Rail, with Deputy Premier and Minister for Transport Jackie Trad saying the plan would modernise Queensland Rail and give commuters confidence in the rail network.

Fixing The Trains - High-level implementation plan

Ms Trad said the government has already committed to delivering all 36 recommendations of Commission of Inquiry into Queensland Rail's train crewing practices, which was instigated in response to a shortage of drivers, timetable problems and service cancellations after the opening of the Redcliffe Peninsula Line in October last year.

"We are putting commuters first and fixing the trains to give Queenslanders the modern, reliable public transport that they deserve," Ms Trad said.

"We have committed to implementing all 36 recommendations, we have appointed the head of the Citytrain Response Unit and today we have announced Nick Easy as the new CEO who will drive a new era at Queensland Rail.

"The Fixing the Trains action plan is the blueprint for this new era. It prioritises great service and reliability for commuters and encourages cultural change across the whole organisation.

"This plan will restore public confidence in our Citytrain network and ensure Queensland Rail accelerates its training and recruitment program so we have a reliable pipeline of drivers and guards going forward.

"Overcoming a legacy of insufficient recruitment is a major task, but the Palaszczuk Government is serious about fixing the trains and giving the people of Queensland the world-class rail system they deserve," Ms Trad said.

As part of the action plan, in the first 100 days the Deputy Premier has instructed Queensland Rail to:

  • Appoint a Chief Customer Service Officer with responsibility for ensuring the rail operator is putting the customer first.
  • Introduce Commuter Catch-ups so customers have a new forum to provide feedback directly to Queensland Rail and the government.
  • Strengthen Queensland Rail's Customer Charter so it's a contract with commuters delivering improved customer service benchmarks.
  • Work to deliver more timely and reliable information so commuters can confidently plan their journeys.
  • Facilitate entrepreneurs, developers and researchers to use transport data to develop more innovative products and services to benefit customers.
  • Commence a station audit to determine which stations need an immediate refresh to improve customer access and facilities.
  • Roll out a 'bin blitz' returning custom bins to inner-city stations between Toowong, South Brisbane and Bowen Hills.

More information is available from the Citytrain Response Unit website at <http://www.cru.qld.gov.au/reports.html>.

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